#### SandsofEss

##### Member

- Joined
- 11 May 2014

- Messages
- 83

The base rate they’ve used doesn't appear to be 1/365th of the annual cost, but I can’t work out what it does relate to. What complicates matters is that this is the second changeover I've done on this ticket (and they’ve used different base rates each time).

Below I’ve noted down what I’ve been charged for each changeover, and then after that what I think I should have been charged based on the base rates for 2020 fares.

Can anyone shed any light on this? Is my understanding incorrect, or has Southeastern overcharged me by £70?

__What Southeastern has done__

ORIGINAL TICKET

Staplehurst to Frant

Purchased 01/09/2020

12M validity

**Amount paid: £1,460**

CHANGEOVER ONE

Ryde Esplanade to Ryde St John's Road

'Purchased' 01/01/2021

08M00D validity

Price of new ticket: £126.36

**Amount refunded: £845.64**

*(Southeastern base rates used: 4.00 Staplehurst to Frant, 0.52 Ryde Esplanade to Ryde St John’s Road)*

CHANGEOVER TWO

Staplehurst to Frant

'Purchased' 18/05/2021

03M14D validity

Price of new ticket: £495.02

**Amount charged: £438.84**

*(Southeastern base rates used: 4.67 Staplehurst to Frant, 0.53 Ryde Esplanade to Ryde St John’s Road)*

**TOTAL AMOUNT PAID FOR TICKET: £1,053.20**

__My calculations__

Staplehurst to Frant base rate = (£1,460/365) = £4

Ryde Esplanade to Ryde St John’s Road base rate = (£190/365) = £0.52

First ticket = £4 x 122 days = £488

Second ticket = £0.52 x 137 days = £71.24

Final ticket = £4 x 106 days = £424

**TOTAL TICKET COST BY MY CALCULATIONS: £983.24**